I'm having an issue with my TCL 55P615I TV. It freezes up while I'm watching it, and then the screen goes black. I can still hear the audio though. If I turn the TV off and back on, it temporarily fixes the problem, but it keeps happening. Does anyone have an idea of what might be causing this?
1 Answer
It sounds like your TV might be having some hardware issues. When the picture freezes but audio continues, it usually hints at a problem with the video processing part. If the TV is under warranty, it could be worth contacting customer support to check if they can help.
Good point! Also, sometimes updating the software can fix weird glitches. So, it's worth checking if your TV has any pending updates.