Hey everyone! I just interviewed for a sysadmin role at a large private estate, which means I'll be managing multiple properties on my own. I've been diving into researching ticketing systems, documentation platforms, and tools for tracking software licenses and streaming services.
I've started testing out SnipeIT since it's a free option, and it allows me to add streaming services under the 'licenses' category to track the number of seats for each account and which devices are using them. I'm curious if anyone has experience with other tools for tracking licenses and services? I'm open to trying any freeware or open-source options, but I'm also fine with paid services since my company will cover the costs. I'd appreciate any suggestions or insights you might have!
5 Answers
While SnipeIT is awesome for managing assets, if you want something that combines ticketing and documentation, check out Siit. It might help keep everything organized and manageable.
We’re currently using SnipeIT for asset tracking and Jira for tickets. We had to get creative and add licenses as custom fields in Jira, but it works pretty well once you configure everything.
I’ve never used it myself, but Freshdesk has a free plan you might want to explore. That way, you can see if it fits your needs without any costs upfront.
You should check out Gorelo! It's a solid all-in-one package that covers RMM, ticketing, and automation. It's especially good for managing multiple locations like what you’ll be doing, plus it gives you useful metrics on which locations are having the most issues.
If you're looking for a solution that combines everything, consider BossDesk. I think it covers all the bases you're concerned about.
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