I've had my laptop for about 5 years and it's been great until a few days ago. Now, it randomly shuts down without any warning or blue screen—just off. At first, it runs fine for 20-30 minutes after powering it on, but then it shuts down. Every time I restart, it lasts a shorter period until I leave it alone for a while. It shuts down regardless of what I'm doing, whether it's in use or sitting idle. The strange part is that it runs perfectly in safe mode; I even left it on for around 5 hours without any issues. I've tried a lot to fix it including updating graphics drivers, checking for malware, cleaning out the fans, re-seating the RAM, and even a fresh Windows install. My temperatures looked normal, and the event viewer shows unexpected shutdowns, but I haven't found any visible issues on the motherboard. I'm at a loss here! Any ideas?
3 Answers
You've done a lot already, that's impressive! Since you mention that a fresh install didn't help, it could be heat issues or power supply problems. Have you checked your power adapter and the laptop's battery health? Sometimes, overheating components might work fine under light loads, like in safe mode, but fail when they're fully utilized. A hardware diagnostic could pinpoint issues there.
Have you thought about getting those dump files? They’re found in the C:WindowsMinidump folder. These can give insights into what’s causing your crash. It might be worth uploading those to a file sharing site for further analysis. Don't forget to set your system to create small memory dumps for more comprehensive data!
It sounds like you're going through a tough time with that laptop! Since it runs fine in safe mode, it might be a driver or software issue rather than hardware. If you haven’t already, check for any recently installed programs or updates that could have caused the issue. Rolling back your graphics drivers or uninstalling any suspicious software can sometimes help. Also, try checking the event logs for any clues during shutdown times.
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