Hey everyone! I have a meeting coming up about implementing AI to assess bus damage both when they leave and return to our depot. Our drivers often don't keep accurate records of damage, so we're looking to find a better solution, similar to what rental companies do. As the operations manager who also drives, I want to make sure we're considering everything, especially how this might impact our drivers. I'd love your input on what questions I should be asking in this meeting. Also, is this even a smart move, or should we rethink it? I'm all for innovations that reduce damage, but this is new territory for us.
4 Answers
Make sure to ask how the reports are generated and if drivers get to see them before they go to management. It's important to figure out if this tool is for helping drivers with inspections or if it’s just going to be used by management to blame them. If it's the latter, then drivers should have a way to dispute claims with solid evidence.
Access to records is vital. Make sure you know if your workplace is unionized—those channels will want to be included in these discussions about damage assessments.
Here are a few important questions to consider:
1. How long will drivers have access to before-and-after evidence of damage, and can they download this information?
2. Will drivers be able to look up records of previous damage on their buses?
3. What kind of framework will exist for addressing disputes, and how can drivers get representation if needed?
It's crucial for drivers to be able to review the data and report any inconsistencies. We need a system where drivers can flag incorrect reports, like if AI misidentifies dirt as damage. Daily updates are going to be essential to making sure everything is accurate.
Yeah, I've seen AI get things wrong sometimes. I hope I’ll be the one reviewing the footage because I think I can be fair about it. But drivers definitely need a chance to review if they’re accused of damage.
1. Don't expect drivers to have that access; it probably won't happen.
2. They can check past records if manual logs are kept.
3. In NZ, we have a strong union that helps with these things.