I'm working as an IT administrator for two different businesses that share an M365 ticket, both owned by the same individual. Recently, this person accidentally locked his M365 tenant by sending too many outbound emails, leading to a significant issue where he hasn't been able to access email for the last 96 hours. We currently have a ticket open with Microsoft that's been waiting for 48 hours since an agent got assigned. I'm looking for advice on how to escalate this ticket since I can't find any options in the admin center, and calls to customer support haven't helped. Any ideas?
5 Answers
If you're working with a reseller or Microsoft partner for your licenses, reach out to them. They might have connections that could help escalate your issue. Also, determine if the lock was due to hitting the threshold limits or excessive outbound emails. If it's the latter, consider using a marketing service to avoid future issues.
What exactly do you mean by the tenant being locked? Can he still log in? An admin might have the ability to lift the block on outbound emails.
You might receive a survey request or follow-up email from a manager asking about the service quality. That's another chance to express your urgency, but don't expect much action from that either. I've been in the same boat and didn't see any progress after that.
Good luck, but keep in mind that Microsoft can be pretty slow to respond to these matters. It's often just a waiting game with them.
Your options are limited to either working with Microsoft support or your partner. If you go through Microsoft directly, just politely ask them to escalate your ticket. It can't hurt to ask!
Related Questions
Can't Load PhpMyadmin On After Server Update
Redirect www to non-www in Apache Conf
How To Check If Your SSL Cert Is SHA 1
Windows TrackPad Gestures