My mom recently installed the CorelDraw free trial on her laptop, and now we're facing a bunch of issues. After she logged in, she initially encountered a black screen with just the cursor, which I managed to fix by uninstalling the latest quality updates. However, now when I try to open File Explorer, the taskbar disappears, the screen goes black for a few seconds, and then it comes back, but it takes some time for the taskbar to reappear. The Control Panel also won't open, so I can't check the reliability history to dig deeper into the problems. This situation seems similar to a LiveKernelEvent issue. Task Manager isn't showing anything unusual, and I can still open Settings and Chrome. I really want to avoid reinstalling Windows, but I'm considering it if necessary.
Here's a summary of what I've done to troubleshoot so far:
- Scanned with Malwarebytes (found nothing)
- Uninstalled all components of CorelDraw
- Scanned with Malwarebytes again (still nothing)
- Updated all drivers
- Installed all Windows updates
- Uninstalled the latest quality updates through safe mode
- Another Malwarebytes scan (again, nothing)
The laptop specs are:
- HP 17 Series
- AMD Ryzen 3 3200U with Ryzen Vega Graphics
- AMD Vega 3 Graphics
- 16 GB RAM
My mom has a unique gift for causing chaos with her devices, and this is the first time I'm really stumped. Thanks in advance for any help!
2 Answers
You might want to create another admin user to check if the same problem persists. Also, running an in-place Windows repair using Command Prompt commands like `sfc /scannow` and DISM could help fix any potential system issues. It’s worth a shot!
When you're making changes to system settings or the BIOS, there's always a risk of losing data. Make sure you have backups of your important files before proceeding with any major changes. Just a word of caution!
Thanks for the tips! I actually tried creating another admin account, but I ran into the same issue. I ran `sfc /scannow` and it found and fixed some corrupted files, but after checking again, it said there were no integrity issues. Still facing the black screen, though.