I'm having a tough time with my iPad Pro (3rd generation) because I forgot my password, and now it's stuck in activation lock. I've tried following a YouTube tutorial to reset it via my computer, but when I put it in restore mode and connect it, it doesn't show up in Finder. I've also opened up the Apple Configurator app, but still, no luck. The iPad is linked to my email and Find My iPhone, and it's the Wi-Fi only model. Is there anything I can do at this point? If I erase it through Find My iPhone, will that help?
2 Answers
It sounds like you're running into some common issues. First off, you don't need any extra app to connect your iPad if you're just trying to access it via Finder. For activation lock, you either need to input your Apple ID details or remove the device from your account. After that, you can put the iPad into recovery mode or DFU mode to wipe it clean. Just make sure you have the latest software on your computer, as that can sometimes cause problems too. Good luck!
It seems like you're having trouble with recovery mode. Are you referring to Apple Configurator 2? It's crucial you follow the steps for recovery mode properly for an iPad. You might also want to try a different USB-C cable, as sometimes that can make a difference. Note that if you've restarted the iPad, it needs an internet connection to receive the erase command from Find My iPhone, so make sure it’s online. Let me know if you need more help!
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