I took my laptop to a tech shop for maintenance, which included cleaning and repasting the thermal paste since I bought it from them previously. I was present during the entire process, so I trusted that everything was done correctly. However, when I got home, I noticed the brightness wasn't adjustable and my dedicated GPU wasn't recognized at all. After bringing it back, they said it needed a "device inspection" and later informed me the GPU was nearly irreparable without admitting fault. They claimed it was my word against theirs. I'm now trying to find a way to prove that their handling caused the GPU issue and how I can get them to fix or replace it. I need help on how to gather evidence or move forward since they seem uncooperative.
5 Answers
Yikes! Sounds rough. If you're desperate, you could try taking it to a different shop for an expert opinion. Just keep in mind, fixing a GPU is usually super costly. Your best bet for evidence might be checking any logs from your laptop if you can. Sorry to hear this happened!
If you really think you have a claim, you might have to go to small claims court with whatever evidence you can collect. You should document everything!
I've got pictures and paperwork from when I dropped it off. Just need to find anything that can timestamp when the GPU failed.
It sounds like a tough situation! One mistake you made was not checking the laptop right after they finished. Unfortunately, proving that they messed it up might be challenging, especially if they deny responsibility. It might be a good idea to look for another tech shop for a second opinion!
Is there really no way to check for logs? I feel like the system should show when the GPU stopped functioning if I can dig into the settings.
Honestly, it seems hard to pin it just on them. If they didn’t have you sign anything, that could complicate things. You might want to pull it apart yourself to see if there are any obvious issues or just get a good tech opinion elsewhere.
I didn’t sign anything, and the laptop is still in their possession. I’m hoping once I get that report from Lenovo, I’ll have something to challenge them with.
So they physically opened it but didn’t mess with the software, right? I'm curious if they might have accidentally caused an issue connecting things back together.
Yes, they said they updated the BIOS too, which makes me wonder if that could have caused anything.
I’m hoping the logs can show something like the GPU failed during the time they had it. I just want to know what happens after their report. Could I get any compensation from them?