I signed up for Snapchat+ and used the trial subscription, which I cancelled yesterday, the last day of the trial. However, I was charged today even though I cancelled on time. I'm looking for advice on how to proceed to get my money back.
3 Answers
In my experience, Apple tends to be fairly flexible with refunds. Just be honest about what happened and say you misunderstood the cancellation timeframe. They usually try to accommodate, but it’s not guaranteed!
You should definitely request a refund from Apple. They have a process for that, but just keep in mind that you might not get it back automatically. Also, make sure you canceled your subscription at least 24 hours before the trial ended to avoid charges in the first place. If you missed that window, you could be out of luck.
It sounds like there might be some confusion here. If you cancelled before your trial ended, but still got charged, definitely reach out for a refund. Explain your situation clearly, because if they jumped the gun on charging you, you might have a case to dispute it. But also check if you received a cancellation confirmation—it’s easy to believe you did when you didn’t.
I wouldn't count on that, though. If you forgot to cancel before the trial ended, it could be tough to get them to refund you. Just keep that in mind!