Looking for Recommendations on On-Premises Ticketing and Monitoring Tools

It's crucial to understand why you're insisting on an on-premises setup. If security isn't your primary concern, I'd suggest checking out ServiceNow, BMC Remedy, or Cherwell Service Manager—though be prepared, they're quite pricey and demand significant setup effort. On the other hand, if you consider cloud options, I've had good experiences with SolarWinds Service Desk, now rebranded from Samanage, which is super easy to set up. Zoho Desk has also served me well despite my reservations about the company itself.

For a solid on-premises setup, combining Zammad with Zabbix could be an excellent choice, provided you're okay with a little integration work. OTRS (the commercial version, not the community one) is another option—it's mature and flexible, plus it offers real enterprise support if that matters to you.

I understand your hesitation towards cloud services, but being so rigid against them might turn potential clients away. That said, if you really want to stick with on-prem, check out free alternatives like Zammad, OTRS, or IT Flow. For a more polished experience, HaloISTM could be the best fit, especially with its robust features. It's priced at around $6k per year for a single agent, but it’s worth every penny. I found it highly beneficial for streamlining processes and even increasing sales significantly.

For monitoring solutions, I usually recommend Zabbix or Observium. Zabbix excels in overall monitoring tasks and is reliable for network and machine checks, while Observium is fantastic for managing printers. Keep in mind, though, Observium can get clunky if you have a lot of items to monitor. If you're focused more on simple printer management, Observium might just be your best bet.