I've been facing the error 'Your device ran into a problem and needs to restart.' since yesterday. Initially, I could use my PC for a short while before encountering the error again. However, after leaving it off all day for college, it now shows the error immediately upon turning on. I can't seem to get past it no matter what I try. I'm looking for assistance since the PC is only 2-3 months old. The exact error is: 'Your device ran into a problem and needs to restart. We'll restart for you. Stop code: IRQL NOT_LESS_OR_EQUAL (0XA). What failed: ntoskrnl.exe.'
1 Answer
This error is kind of like the check engine light for a car; you can't just ignore it. It usually points to a failing SSD or another drive issue, but it can be a bunch of things like memory problems or GPU issues. Since your PC is fairly new, have you thought about returning it? Definitely check if you have warranty coverage. You could try doing a fresh install of Windows to see if that helps, as it might just be a software corruption issue. If you still get the error after that, it likely indicates a hardware problem or possibly faulty drivers. If your PC has built-in diagnostics in the boot menu, run those too! If not, look into bootable diagnostics for the drive and memory.
I thought I'd wait to deal with it when I got home since it only started yesterday. But now I regret that choice. I attempted to install Windows via USB, but I'm still getting the same error screen.