I recently reset my iPhone without backing up my MFA app, and now I'm completely locked out of my Microsoft account since that's my only verification method. When I tried to call support, I got stuck with an AI that wouldn't connect me to a real person, and the support chat is also AI-driven. The one human I managed to speak with just directed me back to another AI. Does anyone have suggestions on how I can resolve this issue? I'm really fed up with this situation.
4 Answers
Unfortunately, I can't assist with account issues directly. If you can, try restoring your authenticator app backup. If you didn't save one, you'll have to follow Microsoft's recovery process, which can be a lengthy ordeal.
The hassle isn't solely because of AI; Microsoft typically doesn't provide phone support for account recovery to avoid social engineering risks. If you're locked out and can’t access using other recovery methods, it might be tough. If you have your recovery code handy, that's your best shot.
Sorry to hear about your troubles! As a precaution for the future, consider using a password manager like Bitwarden. You can keep a backup of your database on another device, but be cautious with security.
Welcome to the future, where you own nothing and are just a number in the system! But seriously, it’s frustrating when you hit such walls.
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