Recently, my child made a $70 purchase on our shared Apple account without my permission. I've already tried requesting a refund twice, but both requests were denied even after explaining the situation. We're on a tight budget and can't afford such mistakes. What steps can I take to effectively pursue a refund?
4 Answers
It’s tough, but once those requests are denied, there's not much more you can do. You might want to check if the purchase was returnable, but if it’s for something like a game, you’re probably stuck. Just be sure to lock down the account to prevent this from happening again!
Take this as a lesson learned. Adjust your settings moving forward to avoid unauthorized purchases. It might hurt a bit now, but making changes will help you in the long run.
Honestly, it sounds like you might be out of luck since the refund requests were denied twice. Apple’s automated system can be pretty rigid. Depending on where you live, you might have consumer rights that allow you to dispute a charge within 14 days. Look into that as a last resort!
I feel you! Shared accounts can lead to these issues, and it's hard when kids have full access. As a precaution, consider setting up family sharing with their own account and enable 'Ask To Buy' so they need your approval for future purchases.
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