Hey everyone, I'm trying to help my grandfather regain access to his Gmail account after he lost his device a while back. Unfortunately, he doesn't have the old phone number or devices linked to the account anymore. I've tried contacting Google, but haven't had any success. Any advice on how we can help him out?
2 Answers
You could try going through the "I forgot my password" process. When it asks for recovery options, press "I don't have"—this usually starts a recovery process that might allow your grandfather to verify his identity and reset the password after about 30 days.
Unfortunately, if the recovery options weren't set up previously, getting back into that account can be really tough. You might have to consider creating a new one for him.
What if all his recovery options were lost with the device?
Is this process available even for accounts on Android devices?