I'm dealing with a bit of a mess with Apple right now. I had requested an Express Replacement for my iPhone because I thought it was faulty, but then I changed my mind and wanted to keep my original phone. I called Apple to cancel the replacement, and they said they'd get back to me, but I never heard anything, and now the replacement is on its way. To make matters worse, my original device is marked as 'replaced' in their system, so I can't get any support for it. The replacement is supposed to arrive this Monday, but I haven't accepted it yet. I'm planning to refuse the delivery when it gets here, but I'm worried about possible issues, like getting charged for the replacement or not being able to use my original phone anymore. Has anyone been in a similar situation? Did refusing the delivery work for you, and were you able to get your original phone reinstated?
5 Answers
Honestly, you should check with Apple directly. If their system shows that your original device was swapped, there's a chance it won’t be eligible for service. Better to call them and see if they can sort this out for you.
Honestly, it’s best to reach out to Apple directly about this situation. Since they have your payment info, you want to make sure you handle it properly to avoid any unexpected charges.
You can refuse the replacement delivery, but be aware it might require some follow-up on your part. It could be easier to just complete the process and then handle the return once the new iPhone arrives.
You’re probably overcomplicating this a bit. Once the replacement arrives, just contact Apple or visit a store. They can tell you exactly what steps to take. Your old phone is still functional, so if needed, just switch everything over to the replacement when it gets here.
Just so you know, you might not get your old phone back anymore. It’s likely already flagged for recycling. If you get the new phone, you'll just need to restore it from your iCloud backup to get everything back how you like it.
I think you misunderstood—I still have my old phone, just marked replaced. I’m worried about keeping it functional!