I recently returned a high-priced item (over $750) to an Apple Store where I had originally paid in cash. I wasn't aware that the store's policy requires refunds for purchases over that amount to be issued via check instead of cash. I opted for a check refund, but after waiting for months, I still haven't received it. When I reached out to the store, they said they could send a replacement check, but I'm worried this will just happen again. I've asked if I could get my cash back directly, and they insist that's not an option, which is frustrating. I understand their policies, but is there any way I can escalate this situation to ensure I get my cash back? I've already put a lot of time into resolving this and just want it sorted out quickly. Any advice would be appreciated!
3 Answers
I'd suggest using a credit card in the future for big purchases! If you’d paid with a card, the refund would go directly back to it, usually much quicker. Just a little tip for next time—anything over $250 should probably be on plastic to avoid these hassle situations. Plus, most companies issue refunds that way to streamline the process. Just check your receipt for the fine print—it usually mentions how refunds are handled based on payment type.
It sounds like a tough situation! Unfortunately, once you've chosen the check option, it seems that's the way they want to handle it. Corporate policies can be pretty rigid, and it sounds like nothing's really going to change that. You might consider legal action, but that could drag on for ages and might not even help. Just a heads up, your best bet might be to either keep waiting on that replacement check or see if you can negotiate for store credit instead, as that usually can be issued a bit faster.
Honestly, I think you're out of luck here. It's just another reason to avoid large cash purchases in the future. Most places have the same policies about refunds over a certain amount. Best option is to wait for that check, or see if you can push for a gift card if that's on the table. It's a bit of a hassle, but at least you won't be totally stuck.
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