I've been having trouble with Office Home & Business 2024, specifically Outlook (classic). Since January 31st, it crashes every few minutes. I've tried a bunch of troubleshooting steps: running sfc /scannow, using dism for cleanup, checking for Windows updates, and performing both local and online repairs for Office. I also logged out of all Office apps and rebooted, and everything with my logged-in profile and .pst file seems okay.
The issue is that Outlook starts up fine and downloads emails, but then crashes after I do a couple of tasks like deleting spam or moving emails. When I try to close it, it gets stuck in "Closing Outlook," and I have to use Task Manager or reboot my system to kill it. Other Office apps like Word and Excel work fine, so it's just Outlook having problems. This installation is on a new Windows 11 computer that has worked well until now. I'm wondering if there's a particular Windows or Office update from around that time that could be uninstalled. I'm out of ideas and would appreciate any suggestions!
3 Answers
Creating a new profile is a solid idea! I ran into a similar issue before, and it often helps. It's also good to hear you scanned the .pst file, and no issues were found. If it’s just one straightforward email account, setting it all up fresh might solve the problem.
Have you thought about switching to Thunderbird? It's a great alternative to Outlook and it's free! Just a suggestion, but it could save you a lot of headaches.
Are you connecting to your email via POP3? If so, make sure to run the scanpst utility on your .pst file to see if it finds any errors. If things aren't improving, consider creating a new Outlook profile and setting your email account up there. This way, you can determine if the problem lies with your current profile or the software itself. The new profile won't affect the old one, so you can test it safely.

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