I'm currently looking for a new VOIP system and would love to hear your thoughts on what providers you use. Specifically, I need a service for 200 users, focused solely on softphones, and I'm not looking for international calling. I also require the ability to send and receive texts, preferably MMS, but SMS is acceptable too. Thanks in advance for your recommendations!
5 Answers
I had really good luck with Nextiva! They provided free phones, reasonable pricing, and helped us set up our call flow hassle-free. We've enjoyed 100% uptime for the past year, and every phone gets its own dialable number which can receive texts. However, the mobile app wasn't the best—people often had trouble hearing me while using it, but we mainly use desk phones, so that hasn't been a huge issue for us.
We use GoTo Connect for our VOIP, and it’s been great for both our team and clients. It supports various setups, from desk phones to softphones, and is quite flexible. Plus, they manage number assignments really well, which is a big plus when staff frequently change.
If you're looking for mass texting support, make sure the providers you consider have native MMS capabilities. It's important to check if they support A2P 10DLC or toll-free messaging and understand their throughput caps and message costs, which are crucial for scalability. Vendors like RingCentral, Nextiva, and 8x8 are commonly recommended. Just keep in mind that all-in-one platforms might miss out on some essential features.
I recommend checking out voipstudio. Their pricing is reasonable, they’re easy to set up, and they have lots of features and integrations. Plus, they even offer a free trial, so you can see if it's a good fit before committing.
RingCentral has been solid for us for a long time. It's user-friendly, and they have good support. But do double-check their MMS and A2P messaging limits—those can sometimes be tricky. For 200 users, I’d suggest focusing on seamless deployment and ease of use because those things really matter long-term.

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