I'm looking for a call tree or phone menu service for my small business, and I have a few specific requirements. First, I want an AI that I can train with my FAQs to help reduce repetitive calls coming my way. Second, I need the service to provide three menu options so that I know what each call is about before answering. Third, it's essential for me to use my existing Verizon cell phone number. Finally, I also need to send and receive texts, images, and videos using my current iPhone. I've been researching different companies, but so far, all I see are terrible reviews. Are there any good options out there, or am I just stuck picking the least terrible one?
3 Answers
Yeah, it seems like most of them have a lot of issues. But you should definitely explore your options. What providers have you looked into so far?
Using your existing number might require you to port it to another carrier. Are you okay with that? If so, RingCentral is a strong option and they've rolled out some handy AI features recently.
Currently, RingCentral looks like the best choice for your needs. They've got an AI receptionist that can handle queries and route calls effectively. Just keep in mind, you'll need to port your number to their platform for it to work. We use them across our locations and have had a good experience.
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