I'm having a problem related to how Gmail handles dots in email addresses. My actual Gmail account is [email protected], but I registered on a company platform using [email protected]. I know that Gmail ignores the dots, so both versions point to the same account. However, I'm facing some authentication and session problems with their system. I'm curious if other people have faced a similar issue. Specifically, do some enterprise systems treat the dotted and non-dotted versions as different identities? Could this lead to problems with single sign-on or account provisioning? And if I removed the dots from my email, would that fix the issue?
5 Answers
Typically, many non-Gmail systems see a dot as a unique character, so a.b and ab are considered different addresses. If the system demands emails from the registered address, make sure to use the exact version you're registered with.
Have you tried logging in without the dot? You might also want to experiment with escaping the dot using a backslash, like e\[email protected] or putting your email in quotes. Sometimes these tricks can help.
Remember that company platforms don't always follow Gmail rules. If you registered with the dotted version, log in with that. Conversely, if you signed up without dots, login without them as well. It's crucial to keep these consistent; company systems are often different from Gmail's handling.
If you’re using third-party apps, creating an app password might be necessary. Check the Google app passwords section for more info. Use your actual username with the app password; that might help you get past the login issue.
This is a common issue for those using dot aliases in Gmail! A lot of companies do treat them as separate addresses. Unfortunately, there's not much you can do unless Google decides to recognize dots in email addresses as distinct.

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