I'm facing a frustrating issue trying to access my Microsoft account. I've attempted to log in on multiple devices, including my phone, Mac, PlayStation, and Xbox, but nothing seems to work. Each time I enter my email and password, I'm redirected to a page that says "let's keep your account protected" and prompts me to add a backup email. However, when I try to do that, I'm hit with an error message stating "Something Went Wrong, we're unable to accommodate your request, please contact support."
I contacted Microsoft support, but they just directed me to a website that claims there's no issue with my account. Now I'm stuck—I've tried everything I can think of, and the game support I reached out to also said it's a Microsoft issue. Does anyone have advice on how to solve this? Any help would be greatly appreciated! Thanks!
3 Answers
Make sure you’re checking that recovery info is correct. Sometimes it’s a simple overlook. If the support you’re getting isn’t helping, you might want to push for an escalation in those cases; they can manually reset the info if needed.
You should try visiting https://mysignins.microsoft.com and follow the instructions there. If you have a backup email or phone number set up for SMS or an authenticator app, try resetting your password. It might help fix the login issue!
I can't get past the step where it wants me to add a backup email. Every time I try, I just end up with an error message!
It sounds like your account’s recovery info might be messed up. The only real solution is to update that backup email or phone number through the Microsoft account site. If that doesn’t work, you may need to escalate your case with support for a manual reset.
I tried to reach out to support again, but it keeps sending me back to that same error screen. What site do you mean for the account info update?
I’ll definitely try that! I really hope they can help because I’m stuck at this point.