I've been dealing with random crashes on my PC for a while, and it's getting really frustrating. It crashes while I'm just on the desktop or browsing, and it's even worse when I'm trying to start or play games. I've taken it to a local shop four times already. Initially, they said there was a GPU issue, so I bought a new one, but the crashes continued. The next time they said they fixed it by resetting BIOS settings and checking RAM speeds, but I still faced issues—now it sometimes restarts and only boots into recovery mode.
When I took it back again, they speculated it could be a faulty SSD, so I had that replaced along with a fresh Windows install. They ran tests for a couple of days and said everything was fine. I hoped it was fixed, but the next day it crashed again, sometimes black screening while gaming or just starting a game. They told me to check wire connections and consider replacing them if it crashes again, so I did that. Yet, here I am again, writing this because it crashed again. I'm not great at troubleshooting, so any help would be really appreciated!
4 Answers
I have a feeling this could be a power issue, but not with the PSU itself. Since the crashes seem to be happening at home, it might be worth checking your electrical setup. Try using a different extension cable or plugging your PC directly into another wall socket. If it crashes again after that, there might be issues with your home wiring that an electrician should check out.
You might want to check for dump files after those BSODs. They can give clues about why your system is crashing. If you can boot into Windows or Safe Mode, check the C:WindowsMinidump folder for any files there. If you find some, zip them up and share them using a file host like Catbox or Mediafire! Getting multiple dump files will help a lot in figuring out what's wrong.
Let's gather some logs to help troubleshoot! You can run a tool that collects system info. Download the tool from [here](https://github.com/Spec-ify/specify/releases/latest/download/Specify_noring0.exe), run it and click the Start button. Once it's done, it will open a link with all the info we need. Just paste that link here once you have it!
Since you've already replaced the GPU and SSD and reset the BIOS, I’d suspect either the power supply or the motherboard. Random crashes, especially ones that happen both when idle and during gaming, could hint at unstable power. If you have access to a good power supply, try swapping it out first since that's generally easier than replacing the motherboard. Also, check the event viewer after a crash for critical errors like kernel power 41, which may help confirm if it’s a power issue.
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