Hey everyone! I'm reaching out because our IT environment has expanded significantly in recent years, but our documentation practices haven't quite kept up. We're currently tracking crucial information like infrastructure changes, device IP addresses, backup schedules, vendor contracts, access permissions, and more using various spreadsheets and documents. While none of this information is overly complex, it's challenging to keep track of where everything is stored and ensure it's up to date. We're primarily using Microsoft 365, so a solution that integrates well with that would be beneficial. Budget is also a consideration, so we're looking for cost-effective options. I'm interested in hearing how other IT teams manage their documentation. Do you use a wiki, a dedicated documentation platform, an asset management system, or something else? I'd love to learn about your experiences and what has worked well for you!
4 Answers
Just a heads up, my whole department really dislikes using ServiceNow. It hasn’t worked well for us, and there are definitely better alternatives.
We’re using a combo of OneNote and Lansweeper for managing our documentation. It helps us keep organized without too much hassle.
You might want to check out Redmine. I used it several years back and found it to be incredibly user-friendly; it outperformed some of the newer tools I’ve tried.
I highly recommend GLPI. It's a great tool that combines a lot of functions in one easy-to-use package, and best of all, it's free! It was the first project I worked on in my organization, and we've all come to love it for its simplicity and integration capabilities.
Totally agree! GLPI makes it easy to manage everything without getting overwhelmed. It really helps keep everything organized.
That’s interesting! I’ve heard mixed reviews about ServiceNow too. It seems like it could be a love-it-or-hate-it kind of tool.