Has anyone else found role management in PowerPlatform to be a frustrating experience? It often seems unreliable, like it only works half the time. My team and I are currently trying to grant a user access to the conversation transcript table for PowerBI reporting, but despite modeling the access of another user who can see the data, this second user just doesn't get any data. They can connect to the table, but it doesn't show any records, and it feels like we've wasted so much time trying to resolve this. Each time we adjust roles or permissions, it seems hit or miss. I'm starting to wonder if there's something we might be missing or if PowerPlatform itself just isn't functioning properly.
2 Answers
I feel your pain! I've noticed that sometimes roles won't update until you generate a new session cookie. It's like it keeps holding onto the old permissions until you refresh, making it a headache when you're testing role-based access control.
You might want to double-check the level of read access you've given the user. The conversation transcript table is user-owned, so if the read access is too limited, they might only see records owned by themselves or their team, which could explain the data visibility issue.

Right, we’ve tried granting them Environment Maker and Bot Contributor roles, along with permissions as a Bot Transcript Viewer. Still not working!