Hey everyone, I'm in a bit of a bind and could really use your advice. Yesterday, I accidentally closed my organization account that had all our production data stored in S3. Right now, we're in the middle of migrating to App Runner services, and as you can imagine, everything is completely offline. I opened a support case about a day ago, but I haven't heard back yet. We're a small team collaborating with several partners, and this outage is causing major disruptions to our business. Has anyone dealt with account closures like this before? What do I need to do to get AWS Support to respond faster during a critical situation? I'm really anxious to get our S3 data back and get things running again. I'd appreciate any help or tips you can offer!
3 Answers
Sorry to hear about your situation! If you share your case ID with me, I can help check on it and see if it’s getting the attention it needs.
You can reactivate your account by logging in with the Root User account. Make sure you try that; it might resolve the issue quickly!
Yeah, definitely go for the Root User login first!
Here's some good news: closed accounts usually stay in a pending state for about 30 days. You haven’t actually lost your data yet. If you're having trouble logging in, AWS Support should be able to help you restore access. Just hang tight; that's about all you can do right now.
Thanks, I'll DM you with my case ID!