A few days ago, I sent my HP notebook in for repairs because it was unusable. They returned it to me with a new RAM, and now it's running faster. However, I've noticed something odd: the lower part where the mousepad is seems to be "detached" or curving out. I'm not really tech-savvy, so I'm unsure what's going on. Should I go back and ask them about it? The problem is, I think their repair shop doesn't accept returns. What could be going on with my notebook?
3 Answers
Just to clarify what you described: it sounds like where the case is separating is causing issues with your mousepad, which is definitely a concern. If possible, show them a picture of it. It should snap back into place, and the fact that it’s curved suggests they didn’t get it assembled correctly. You really should take it back to them.
Yeah, that’s likely the case. If they don’t take returns, that’s frustrating, but you definitely should let them know they didn’t finish the job properly. It shouldn't be coming apart like that, and if it is, it could even damage your mousepad. Hopefully, they’ll take care of it without too much hassle.
It sounds like the lower casing might not have been properly secured. Sometimes there are clips that need to snap back into place, or maybe they missed a screw. I’d recommend taking it back to the repair shop and showing them the issue. They should fix it, since they didn’t assemble it right in the first place.
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