Hey everyone, I'm set to graduate in 2025 and currently working in a mid-sized IT service company where they trained me in Azure and have me in a support role under the title of "Cloud Engineer." My job mostly involves support tasks, and I'm eager to shift to a DevOps position. I'm actively reading free resources and working on hands-on projects, but some folks have disheartened me by saying it's tough to switch, and that I'll likely remain stuck in support. Could you share your experiences on how you transitioned from support to DevOps? What roles and companies did you apply to, and how did you make your case for the move? I'm really looking for guidance because I don't want to stay in a support role indefinitely; it's starting to take a toll on my health.
3 Answers
A common concern is whether companies will accept your application with a support-only background. The key is to emphasize any relevant skills you have and projects you've worked on that showcase your capabilities. Highlight any automation or problem-solving experience, even if it's from your support role. Companies look for potential and the willingness to learn, so don't let your current title hold you back!
Honestly, it takes time to make the switch, but it's definitely possible. Since you're already in a Cloud Engineer role, you'll gain valuable experience with networking and system administration, which will serve you well. Try to create small automation tools to enhance your daily responsibilities; it'll give you insight into the DevOps side. Reading resources is great, but real-world experience will teach you more than anything else. Don't rush it; learning comes with the job, just be patient!
I get where you're coming from; moving from support to DevOps can be challenging. However, it's definitely achievable. I had a background in APIs and programming, and it took me about six months of hard work to feel competent in DevOps. If you're dedicated to learning during your free time and really dive into the DevOps tools and practices, you'll get there. It can seem daunting now, but just embrace the learning process!
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