I manage my family's iCloud account and cover app purchases for my mom, who is starting to experience cognitive decline. Last week, she accidentally bought a one-year $50 subscription for a "pro" version of an antique identifier app, which she didn't want and doesn't use. I followed the refund process through Apple but was denied multiple times without any clear explanation. I opened a support chat that provided no useful information, and even after speaking with a friendly support person, I still came away empty-handed. I'm looking for a refund, but more importantly, I want to understand why my requests were denied so I can navigate this better in the future. It's frustrating because I feel like the support for digital purchases is far less helpful than when buying physical items. What should I do next time to avoid this?
3 Answers
It sounds like the app you're dealing with might actually be legitimate since a lot of apps have subscription models these days. If your mom signed up for a free trial, that could have automatically upgraded her to the paid subscription after it ended, which is probably why Apple won’t issue a refund. Many in-app purchases are considered final sales, so getting a refund for them is notoriously difficult. I’d suggest looking closely at the app’s terms before making purchases in the future.
I think it's super important to check the app details before any purchases. Many apps offer free trials and then automatically switch to paid subscriptions after the trial period, which could make it look like a scam. It's always worth checking the reviews or doing a bit of research before you purchase.
A good way to prevent this in the future is to turn on purchase approval for her account. But keep in mind, to use that feature, her Apple ID should be set up as a child account. This way, you'll get a notification every time she tries to buy something, and you can approve or block it.
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