I recently had my phone stolen while I was in London on a layover to South Africa. When I first contacted Apple, they informed me that I didn't have AppleCare+. After returning from my trip, I called them again, and they reiterated that I don't have it. However, I got an email this week stating that my AppleCare has ended. When I called Apple again, they told me I was out of luck. Does anyone have suggestions on how to handle this?
4 Answers
It seems like you might need to provide proof that your plan was active. Did you keep any receipts or invoices from when you purchased AppleCare? That could help your case.
It might be worth checking if the coverage was linked to a different device you owned. Sometimes, people forget what they had on their previous phones.
Don’t forget that for the theft and loss coverage to kick in, you have to have 'Find My' enabled on your device. You might want to double-check that setting too.
Also, what kind of payment plan did you get? Was it an upfront purchase, or do you pay monthly or yearly? Make sure to look for any recent payment receipts or your agreement email that confirms your AppleCare coverage.
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