I recently got a Gigabyte Radeon RX5500 XT 8GB graphics card from a friend and started playing Warzone. However, the GPU keeps crashing during gameplay, causing the screen to go black while the computer remains on. After I power off and turn the PC back on, it works fine, but crashes again when I start gaming. There are no lights on the motherboard during the crash. Here are my specs: Intel I5 8500, Prime B365-plus motherboard, and 32 GB of Corsair Vengeance LPX DDR4 RAM. I've already updated the GPU drivers, checked for recent BIOS updates, and reseated both the PCIe slot and the card itself. Any ideas on what could be causing this?
4 Answers
Make sure to double-check the graphics card seating. If you've already done that, it’s worth exploring if there’s a power delivery issue or possibly even a failing GPU.
From my experience, I had similar black screen issues due to my GPU not getting sufficient power. You should examine the cables connecting your GPU and maybe try a different 8-pin connection. Also, look into the event viewer for error codes—Kernel 41 indicates power issues.
Did you download the correct drivers for the GPU before starting Warzone? Also, if you're running at high resolutions like 1440p, that could affect VRAM usage. Make sure your PSU can handle the load as well!
It might be a PSU (power supply unit) issue. If your PSU isn't providing enough power to the GPU, it could lead to crashes like you've described. Check to make sure your PSU specifications match the requirements of the RX5500 XT.
Wouldn't a PSU failure cause the whole system to crash, not just the GPU?
Yes, I've got the drivers installed.