I use AWS for a personal account with monthly spending of around $500. I recently noticed what appears to be duplicate charges for the same amount—one on my credit card and another on my debit card. I opened a billing support case five days ago, but it still has no assigned agent. How long do billing cases typically take on the free support plan, and is there anything else I should do while waiting?
3 Answers
If the charges are genuinely duplicated and the case remains untouched, contact your card issuers promptly to ask whether one transaction is only a temporary authorization. Also monitor the account closely and remove any unintended payment method if appropriate, but keep enough billing information available for AWS to investigate.
The free support tier can have very slow response times, and there is no reliable guarantee for when a billing case will be assigned. Since this involves possible duplicate charges, keep checking the case and make sure the payment records are actually separate transactions rather than a pending authorization and a completed charge.
Review the billing console, invoices, and both bank or card statements to confirm whether AWS charged two different payment methods for the same invoice. Save the transaction dates, amounts, invoice IDs, and screenshots, then add those details to the existing case. Avoid opening lots of duplicate cases, since that can make tracking harder.
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