I bought a reasonably priced prebuilt computer, but the case has a metal strip or bracket running along the top of the graphics card's rear ports. The strip interferes with the plastic housing around my monitor's HDMI plug, so the connector cannot fully seat. If the cable is touched, the display sometimes cuts out. I'm not very experienced with computer hardware and would prefer a safe fix. Should the metal piece be removed or repositioned, or is there another solution?
3 Answers
Another possibility is that the graphics card is slightly out of alignment. Loosening the screw that secures the GPU to the case may let you shift or tilt it enough for the HDMI port to line up properly, but check with the seller first and avoid bending the card or its bracket.
That appears to be a removable case insert covering an unused expansion-slot opening, not part of the graphics card. Normally it should not block a standard HDMI connector. The computer may have been assembled with the insert misaligned, so contact the seller before modifying anything in case it affects the warranty or return policy.
After getting approval from the seller, shut the computer down, unplug it, and remove the graphics card before working near the slot. The metal insert looks clamped into place and may pop out when carefully pried from the small gap with a flat screwdriver. Don’t force it while the GPU is installed.
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