My Acer Nitro 5 suddenly stopped loading some websites, playing videos, and connecting to online voice chats. Programs such as Discord and D&D Beyond also stopped working, although the computer wasn't completely crashing. Restarting the laptop and resetting the router didn't help. After performing a hard reset, the problems continued and got worse: Windows Settings no longer opens, the screen sometimes turns black when I launch programs, and the built-in recovery diagnostics report that the device couldn't be repaired. I'm considering reinstalling Windows 11, but I'm not sure whether that's the right step or whether the laptop will recognize a bootable USB drive. I'm not very experienced with PC repairs, so should I troubleshoot further, reinstall Windows, or take it to a repair shop?
3 Answers
Running `sfc /scannow` from an Administrator Command Prompt is a reasonable step. If it reports repaired files, use Restart rather than just closing the command window; the repairs are applied during the reboot. If the same problems remain afterward, run the command again or try DISM, but don’t assume repaired system files are the only cause—network drivers, malware, a failing SSD, or broader hardware problems could produce these symptoms.
Before reinstalling Windows, clarify exactly what happens when something fails: whether you see an error, the program freezes, or the connection simply times out. Since the recovery tools already reported that they couldn’t repair the system, back up any important files first. If the laptop is unstable even outside Windows, the storage drive or hardware could be failing, and a repair shop may be safer than repeatedly resetting it.
A clean Windows installation is an option, but treat it as a last resort because it can erase your files and installed programs. First copy important data to an external drive if possible, then create the installer USB from another working computer and make sure the laptop is actually booting from it through the boot menu. If the USB is not detected, or the screen goes black before Windows loads, have the laptop diagnosed rather than continuing with resets.

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