I bought a second-hand HP StoreEver MSL2024 G3, but the previous owner does not know the administrator password for either the front-panel Operator Control Panel or the web/RMI interface. The library appears to work normally, and basic front-panel navigation is available.
The unit is an HP MSL2024, regulatory model BRSLA-0601-DC, revision N003, manufactured in March 2015, with an Ultrium LTO-4 Fibre Channel drive. The serial number is available if required for an official support process.
The documentation mentions a "Configuration > Save/Restore > Restore Admin password to null" option. I also found references to an HPE Library & Tape Tools feature called "Library Temporary Password," which may generate a temporary administrator password for MSL libraries.
Does a version of Library & Tape Tools that supports this MSL2024 generation still include that function? If so, which version should be used, and is it compatible with this regulatory model? After signing in with the temporary password, can the administrator password be cleared using the restore-to-null option?
I would also like to know whether there is another supported recovery procedure, such as an official service password or controller replacement. I prefer not to modify the hardware or reset EEPROM contents unless there is a documented procedure; I am not sure whether a service switch or other hardware-level reset exists.
I have an 8 Gb QLogic QLE2560 Fibre Channel HBA and a compatible SFP, so I can connect the LTO-4 Fibre Channel drive to a Windows system and run the vendor diagnostic tools. My eventual plan is to restore administrative access, configure the library, and replace the LTO-4 Fibre Channel drive with an LTO-6 SAS drive for use with backup software.
2 Answers
You could try the default value 00000000 if it has not already been tested directly. The seller may have tried it, but confirming it yourself is worthwhile before pursuing a service procedure.
There may be a service-level password for this generation of library. One value suggested for testing is 42311324, but treat it as an unverified service credential rather than a guaranteed reset. If it works, use it only to reach the documented administrator-password recovery settings, and avoid changing unrelated service options.
The seller said they tried the common combinations, including 00000000, but I will verify it myself before assuming it is unavailable.