My iPhone 12 Pro was opened during a repair for a modem problem, and Face ID has not worked since. Stolen Device Protection is enabled with the security delay set to Always, so there is no passcode fallback for disabling it, resetting Face ID, opening protected apps, or approving a computer for USB backup. Is there any way to recover or back up the data before erasing and restoring the phone from iCloud?
1 Answer
Unfortunately, if Face ID is required and the phone will not accept the passcode for those protected actions, there usually is no supported way around the security restrictions or the computer trust prompt. Erasing the device through Find My and restoring whatever was already synced to iCloud may be the remaining option, but Find My cannot create a new backup first.
That is what I was afraid of. I was hoping there was some way to get a backup before starting the erase, but the protection setting seems to block every route.