My HP laptop running Windows 11 stays connected to my home Wi-Fi for about 4–5 minutes, then disconnects for roughly 2 minutes before reconnecting. The cycle repeats continuously. Other devices work normally on the same router, and the laptop also works properly on other Wi-Fi networks. I've already restarted both the laptop and the router, so what else can I try to identify or fix the problem?
3 Answers
Forget the home network and reconnect to it. Go to Settings > Network & Internet > Wi-Fi > Manage known networks, select your network, choose Forget, and then join it again. Make sure you know the Wi-Fi password first. If your router has separate 2.4 GHz and 5 GHz network names, test both since one band may be more reliable in your environment.
Try updating the laptop’s Wi-Fi adapter drivers, preferably from HP’s support page or the adapter manufacturer. An outdated or buggy driver can cause repeated disconnects with a specific router.
Check Windows’ wireless logs to see what is happening when the connection drops. Open Command Prompt and run `netsh wlan show wlanreport`. Windows will create an HTML report showing connection events, errors, and the wireless adapter involved, which may point to a driver, authentication, or signal issue.
The report is especially useful if the disconnects happen on a predictable schedule. Look at the timestamps around the failures and check whether Windows reports an adapter reset, authentication failure, or loss of network availability.