After shutting down my Windows 11 PC overnight, I found that my Logitech mouse no longer worked when I turned it back on. I tried three different mice, but none were detected or usable. Using only the keyboard, I opened Device Manager, uninstalled the mouse devices, and restarted the computer, but that did not fix the problem. Device Manager shows Code 19 when I check the mouse properties. What should I try next?
3 Answers
Try a full power reset: shut the PC down, unplug it, disconnect all USB devices, and hold the power button for about 15 seconds. Reconnect only the keyboard and one mouse, then start it again. If the mouse works in BIOS or in Windows Safe Mode, the hardware is probably fine and a Windows driver, startup program, or recent update is likely causing the problem.
Code 19 usually means Windows cannot load the device because its registry configuration or driver information is damaged. In Device Manager, open the mouse properties and check the General tab to confirm the exact message. Then try removing the affected mouse or HID device, restart the PC, and let Windows detect it again. Also check whether the keyboard and other USB devices work, since this may be a broader USB controller issue rather than a mouse problem.
If the issue began after an update or software change, use keyboard navigation to open System Restore and roll back to a restore point from before the failure. You can also reinstall the motherboard or chipset USB drivers from the computer or motherboard manufacturer. Avoid randomly deleting registry entries unless you have a backup, because an incorrect change can create additional problems.
Related Questions
Can't Load PhpMyadmin On After Server Update
Redirect www to non-www in Apache Conf
How To Check If Your SSL Cert Is SHA 1
Windows TrackPad Gestures