I'm using a Lenovo T14s laptop with Windows 11 over Wi‑Fi. My phone connects to the same network and has a reliable internet connection, but the laptop does not. I've already restarted the laptop, restarted the Wi‑Fi adapter, and rebooted the router and modem. The modem shows two green status lights, which normally indicates that the connection is working. What should I check next on the laptop?
2 Answers
The laptop’s model and operating system are useful, but it also helps to know whether the Wi‑Fi network is visible and what Windows reports when you connect. Check whether it says “Connected, no internet” or fails to connect entirely. Those point to different fixes, such as renewing the IP address, checking the adapter driver, or correcting the saved network configuration.
Since your phone works on the same connection, the problem is likely limited to the laptop rather than the modem or internet service. Try connecting the laptop to another Wi‑Fi network, such as a public hotspot. That will help determine whether the problem is with the laptop itself or with its connection to your home router.
It is definitely Wi‑Fi rather than Ethernet. I’ll test it on another network to narrow down where the problem is.