I've been living in Australia for about a year and haven't used my Canadian credit card during that time. Earlier this month, I noticed a $72.25 charge from AWS, even though I've never created an AWS account. I do have Amazon Prime for shopping and video, but I don't believe that should result in an AWS charge. Around the same time, my mother received a replacement credit card in the mail that neither of us requested. Could someone have obtained the card details and used them to create an account or make this charge? Should I contact my bank immediately, and is there a way to report the issue to AWS without having an account?
2 Answers
You can contact AWS Support through its account-support form even if you don’t have an AWS login. Explain that your card was charged without authorization and include the charge date, amount, and any transaction details shown by your bank. They may have limited information they can share, but they can investigate and flag the payment.
Contact your bank or card issuer right away and report the transaction as unauthorized. Ask them to block the card, issue a new number, and investigate or reverse the charge. Since an unexpected replacement card was also involved, make sure they review the account for any additional suspicious activity.
It’s also worth checking your email and bank statement for any other charges or account-related messages, since the card details may have been used elsewhere.