I graduated several years ago and had a small cloud project funded by student credits. After the class ended, I shut down the project and believed I had deleted or stopped all of its resources. It was only a simple React demo using dummy data, with no real users, and has been inactive for about two years.
Despite that, I've been receiving charges of roughly $22 per month for the past few months. After investigating my old accounts, I discovered the charges are tied to the student account I used for the project. I no longer have access to the college email address associated with that account.
I contacted support twice and explained the situation, including that I'm locked out of the email account. After waiting several weeks, I received a generic response telling me to reset the account password and contact them again after logging in—which I can't do without access to the old email.
What's the best way to handle this? Should I report the recurring card transactions as unauthorized or request a chargeback, or is there another way to get the billing stopped without access to the original account?
2 Answers
If support still won’t resolve it, contact your card issuer and explain that the recurring charges are tied to an account you cannot access and that you’ve already made multiple attempts to stop them. Ask about blocking future transactions and disputing the recent charges. Keep copies of your support requests and responses in case the bank asks for documentation.
Try presenting this strictly as an unidentified recurring charge rather than leading with the inaccessible account. Give support the transaction details and explain that you can’t find or control any active resources associated with the charge. That may help them investigate the billing record instead of repeatedly directing you to log in.
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