I've been dealing with ping spikes for about two months. While troubleshooting, I disabled the WLAN AutoConfig service, which seemed to help temporarily. After enabling it again, my PC could no longer connect to any wireless network, and the Wi-Fi option disappeared entirely. Windows reports that the drivers appear to be working, but the usual fixes haven't helped, so I'm wondering whether I need to reset the computer. My system uses an Intel Core i5-4600K, an MSI PRO B760-VC WIFI GEN5 motherboard, and a Realtek 8852CE WiFi 6E PCI-E NIC. Any additional troubleshooting suggestions would be appreciated.
1 Answer
Since the Wi-Fi option disappeared completely, check whether the Realtek adapter is still visible in Device Manager under Network adapters. Download the correct wireless driver from the motherboard or adapter manufacturer if possible, then uninstall the Realtek device and select the option to remove its driver package before restarting and installing the downloaded driver again. Also make sure the WLAN AutoConfig service is set to Automatic and is running. If the adapter is missing from Device Manager entirely, check for disabled devices, unknown devices, BIOS wireless settings, and the physical antenna connections before considering a full Windows reset.
The board’s exact driver package may no longer be available, so a compatible package from a closely related model can sometimes work, but it may also cause problems after a service or Windows change. If possible, use the adapter’s hardware ID from Device Manager to find the proper Realtek 8852CE driver rather than relying only on the motherboard model.