I'm having some strange issues with my Lenovo Yoga 7. I've been getting random error messages that say things like 'unknown software exception (0xe0434352)' related to applications like 'lenovoNow.Task.exe' and 'lenovoVantage-(smartBEAddin).exe'. I also saw a message about a 'privileged instruction (0xc0000096)' occurring in 'lenovoVantage-(genericmessagingaddin).exe'.
Now, my laptop is unusable because it crashes and shows blue screens every time I try to start it. I've tried running chkdsk with no success, can't access safe mode, and automatic repair isn't working either. I've even checked the BIOS options, but couldn't figure anything out.
I've never had issues like this before and would like to avoid losing the files on my device since I don't have a reset point. I've been using Windows 11 without problems until now. Any advice would be greatly appreciated!
3 Answers
Before you do any drastic measures, remember to check your BIOS settings! Sometimes, making changes there can lead to data loss. Always ensure you've backed up files first. And if you're unsure about anything, you might want to read through some FAQs or guides about your Windows version.
If you're able to get into Windows or even safe mode, you should try checking the C:WindowsMinidump directory for any crash dump files. These logs can provide insights into what's causing the blue screens. You can zip the folder and upload it to a file-sharing site. It's super helpful for figuring out the root of the problem!
It sounds like you've been through a lot! Given the errors you mentioned, it might be a good idea to back up your important files first. If you have access to another computer, using a bootable USB (at least 8GB should do) to copy your data can help. After that, reinstalling Windows could be your best bet if the software issues persist.
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