I'm using Microsoft 365 and I set up an external guest account. The guest can chat during meetings with internal users, but they can't send direct messages to individual internal users in Teams. I've checked the Teams admin center, and the setting for chatting with external accounts is enabled. Do external guest accounts need a Teams license? I've tested both an Outlook account and a Gmail account for this, but neither worked. Can anyone help me figure out where I'm going wrong?
3 Answers
Honestly, it's shocking how few people know this stuff! But in your case, confirming that the guests have the right permissions is key. Sometimes, there might be restrictions on personal accounts that could cause these communication barriers.
It sounds like you're encountering a common issue. Since the guests are personal accounts, make sure they switch to the guest account in Teams and check whether they can see your messages. Sometimes, they need to navigate to their organization in the Teams app and check from there. Have they tried that?
Dude, if you haven't checked already, remember that not all settings carry over between work and personal accounts. Sometimes it’s not just about allowing external chat, but specific admin permissions set for guests. Best to review those settings.
Yes, they're personal accounts. I did switch to the guest account, but I still got a "Failed to send" message when trying to chat with an internal user.