I run a small IT service for a business where I managed their technical needs like domain, emails, backups, and support. The previous owners were not tech-savvy, so my role was crucial. Recently, the new owner emailed me to suspend all services, complained about my pricing, and even threatened legal action. I don't think they realize that suspending services means losing access to email, domains, and backups. This is my first unpleasant client experience, and I'm looking for advice on how to handle this situation or if anyone has faced something similar.
5 Answers
Honestly, I’d suggest pulling back your access but communicate clearly about the steps they need to take to transition those services. Maybe send a friendly email letting them know that, due to their request, access will be removed effective immediately, but they should set up their accounts quickly to avoid service interruption.
I’ve dealt with similar situations before. When a client gets aggressive like this, sometimes the best course is to just walk away. If they don’t appreciate your services and are making threats, it’s likely not worth your time. Just ensure that they have everything they need to transition smoothly before cutting ties.
You've got tough circumstances with no contract in play. I'd say hand over any data and access they need but also be clear that you won’t be retaining any of it post-handover. This way, you remain compliant and positioned well if they do try legal action later. It’s all about protecting yourself!
It sounds like you’re in a tough spot without a contract. Ideally, if you had a written agreement, you could reference that for termination terms and obligations. Without one, it's tricky. You might want to outline in a professional way what will happen if services are suspended. Just make sure to protect yourself by documenting everything—emails, conversations, etc., in case they try to take legal action later.
If you're being threatened with legal action, I’d recommend documenting everything and potentially consulting a lawyer. Deliver your services in a way that outlines what they need to take over, but don’t offer free advice or service. Just let them know you’re preparing to hand everything over, and they’ll need to pay for your time if they want help doing that.
That sounds like a good plan! I'll make sure to outline what they need to take care of.