Hey everyone! I'm having a frustrating issue with my laptop. I was just browsing Google when out of nowhere, it gave me a blue screen and restarted. Now it's stuck on the Intel splash screen. I've tried restarting several times, even waiting 15 minutes each time, but it just won't get past that screen. I should mention that this laptop recently had a fresh install of Windows, and I had help setting up most of the necessary drivers about two months ago due to previous problems. Any assistance you can provide would be greatly appreciated! Here's a link to the Intel screen I'm talking about: https://imgur.com/a/goaD4Js
3 Answers
Could you clarify what you mean by 'the Intel screen'? If you can, take a snapshot of what's showing on your screen and upload it to a site like Imgur or ImgBB; they both allow uploads without needing an account. That way, we can help you based on what we see.
First off, it sounds like you're dealing with a Blue Screen of Death (BSOD), which can be tricky. If you can get into Windows, or at least Safe Mode, check for crash logs in the C:WindowsMinidump folder. Those dump files are super helpful for troubleshooting. Once you find them, zip the folder and upload it somewhere like catbox.moe or MediaFire—Reddit often blocks links. If there aren't any dump files, follow a guide to make sure your settings create small memory dumps. That way, we can better analyze what might be wrong.
Looks like your laptop is hanging during the boot process. This can occur due to a corrupted operating system or a problematic driver loading up. Your best bet might be to reinstall Windows using a USB drive. Make sure you back up any important data if you can!
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