Hey everyone! I'm working on a new, streamlined issue tracker designed specifically for small development teams and solo developers. To make it as useful as possible, I want to hear from you about your biggest frustrations with existing tools like Jira, Trello, and Linear. Is it about complexity, pricing, integrations, slow performance, or something else entirely? I'd love to hear your thoughts and any features you wish were available!
8 Answers
One major pain point for us is that people just won't provide the right info when creating tickets. They'd rather send a vague Teams message instead, which just complicates everything.
The tools themselves are okay; the real issue is that the content submitted is often poor. Just having a tracker won’t fix that problem.
That's a harsh but honest take. Thanks for sharing!
Honestly, we just stick to GitHub and it works great for our team of ten. No real issues there!
The problem really depends on how you define an issue. For bugs, any git integration works well. But for product management, it’s tricky to keep things straightforward. The clash between business and development goals leads to needing multiple tools and it complicates integration.
So you think the main issue is communication breakdowns between business and developers?
The tools aren’t the problem; it’s getting stakeholders to use them properly. They never write quality tickets and always expect updates immediately. It's a real hassle.
At my last job, having to use Jira was a nightmare. I used GitLab for issues before and never had any problems.
A big issue I see is developers not updating their task statuses or leaving comments when things change.
Using Jira takes forever for every little action! Setting up dependencies? You have to waste so much time in the UI. I keep a personal todo list in OneNote to track everything effectively, because inputting details into Jira is just too frustrating.
I wonder where they’re sending those Teams messages? Maybe if you had a bot to remind them to give proper details for each ticket, it could help!