I'm facing an issue with OneDrive where a specific user can't get AutoSave to turn on for Word and Excel documents. When we try to enable AutoSave, it prompts her to sign in with either her work or personal account. This is while she's using the desktop version of Microsoft 365 apps, and she can open and edit files just fine from the browser without issues.
I've set several policies in Intune, blocking personal accounts, which seem to be working since I can't sign in with my personal account on the same policies. However, despite these settings, when she tries to enable AutoSave, it still allows her to select her personal account. After signing in to OneDrive and enabling AutoSave, it creates a duplicate of the file in her OneDrive root folder. Then, when we check the newest copy, AutoSave is off again!
Interestingly, the issue only occurs on her desktop; her laptop operates normally. I've attempted numerous troubleshooting steps, including resetting OneDrive, online and offline repairs of the M365 apps, and relinking OneDrive, but nothing seems to work. I'm truly stumped and am considering wiping the device, which I know isn't ideal. Any advice would be greatly appreciated!
5 Answers
Try checking the settings in Excel and Word. Make sure that the option to auto-save files to the cloud is enabled under Options > Save. Sometimes that setting gets toggled somehow, and it can prevent AutoSave from functioning correctly.
Good call! Sometimes it really is just a setting that needs adjusting.
This issue is part of a known problem that Microsoft is currently addressing. If you check their service health page, you can find updates related to users being unable to AutoSave files hosted on OneDrive. If everything else fails, you might have to wait for the next update where they’ll deploy a fix for this specific bug.
Thanks for the heads-up! I’ll keep checking for updates.
I appreciate the info! It’s good to know it’s not just me.
It seems like a known issue with the latest version of OneDrive, affecting several users. Microsoft is aware of it and is working on a fix. In the meantime, some users reported that signing out of all Microsoft apps, removing all accounts, and signing back in helped. It might be worth doing a quick cleanup.
I’ll try signing out completely and see if it resolves it.
I did that for another user, and it did help! Sometimes, just clearing out the old sessions can do wonders.
I had a similar issue, and the problem turned out to be related to the sync between local files and OneDrive. Try syncing to a different folder name than what you used previously. It’s a bit of a tedious fix, but it ended up resolving things for me after a few trials.
That’s interesting! I remember doing something similar. The naming conflict really tripped me up.
Thanks for the suggestion! I’ll try renaming and see if it works.
It sounds frustrating, but wiping the device isn't the best first step. Sometimes a fresh install helps, but it might be worth trying a few more things first. Have you checked if there’s an update available for OneDrive? If it’s a version issue, rolling back to a previous version could potentially resolve the AutoSave problem. Just be careful, as reinstalling updates should be done thoughtfully.
Good point! My company had a similar issue, and we rolled back OneDrive, which resolved the AutoSave functionality fast.
I hadn’t thought about rolling back! I’ll give that a shot.
I’ll double-check that. It’s worth ruling out any simple settings!