I've been dealing with annoying spam complaints from users related to KnowBe4 for almost a year now. It seems like these spam messages come in waves, and most of our users are on Gmail, which recently removed the domain blocking feature. I heard there might be a workaround, but it's not apparent. I know it's easier to manage in Thunderbird, but since most users are familiar only with Gmail's web interface—which isn't the best—I'm looking for some creative solutions to handle this issue. Any suggestions would be greatly appreciated!
4 Answers
If the emails are indeed phishing tests, that means users are identifying them correctly as spam, which is part of the training. You might just need to tell your users not to click any links in those emails, and only admins can manage their minimal settings with KnowBe4.
Sounds like you might be getting those phishing test emails. KnowBe4 is actually a tool for training employees to recognize phishing, not a spammer. It's important to verify whether you're contracted with them. If not, contacting their support is a good route. Also, make sure users know these emails are tests and not real threats.
KnowBe4 is often confused because they send out phishing test emails as part of their training service. If you’re seeing these emails and didn't consent, reaching out to KnowBe4 support might help. They usually clarify details and can guide you on stopping future tests if they’re unwanted.
I think the key is to clarify what you're experiencing. If users are confused, maybe they need better training on spotting phishing emails. If you’re receiving actual spam outside of KnowBe4's service, reviewing email filters in Gmail or considering users' email client options might be worth it.
Related Questions
Can't Load PhpMyadmin On After Server Update
Redirect www to non-www in Apache Conf
How To Check If Your SSL Cert Is SHA 1
Windows TrackPad Gestures