Has anyone else been dealing with Dell account representatives disappearing or being replaced unexpectedly? We keep getting transferred between teams, routed internationally, and stuck on hold whenever we need to order equipment. If direct sales has become unreliable, what purchasing approach or vendor has worked better for you?
4 Answers
We’ve gone through roughly seven Dell reps in about 15 months, especially for licensing, so you’re definitely not alone. We ended up using a VAR, and the consistency has been much better—our sales contact has stayed the same for years and usually responds to purchase requests within minutes.
Dell’s datacenter and compute contacts have been changing every few months for us too. We eventually stopped relying on assigned reps and either ordered directly through the website or used a trusted reseller. It saves a lot of time, even if the process is less personal.
A VAR such as CDW can take care of the rep turnover and handle the purchasing process for you. That said, compare pricing first: buying directly from Dell has often been cheaper for us, particularly when we aren’t placing very large orders.
I’ve heard purchasing changes may be pushing some customers away from direct sales and toward vendor partners. If you’re in the United States, finding a reliable VAR with a dedicated account contact may be the least frustrating option.
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