I accidentally purchased an Apple Music subscription and want to request a refund. I can sign in, but the account page asks me to update my account. When I use account.apple.com, it requires a two-factor authentication code sent to my phone. I receive the code, but entering it produces an "Unknown error, try again later" message. After trying a few times since last night, I'm now being told that no more verification codes can be sent. I'm worried because I believe I only have 14 days to request the refund, and two days have already passed. What should I do?
2 Answers
A refund request generally needs to be submitted through Apple’s purchase-support process, but you’ll still need to verify the account. Since you’ve already tried several times, don’t keep retrying today. Save the purchase receipt and note when the errors occurred. Once you can sign in, submit the request as soon as possible, and mention the authentication failure if you have to speak with support.
Stop requesting codes for now, since repeated attempts can trigger a temporary limit. Wait until the block clears, then try signing in again from a trusted device or browser. Make sure the phone number, date and time settings, and Apple Account details are correct. If the error continues, contact Apple Support directly and explain that two-factor authentication is preventing you from submitting a refund request; they may be able to help with the account or review the purchase manually.
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